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Get Quotes from Top Movers in El Paso, TX

Questions to Ask Before Hiring a Mover in El Paso

Whether moving in or out, or changing neighborhoods in El Paso, it is smart to choose an experienced moving company with solid pedigree to do the job for you. To avoid unlicensed and scam movers in the city, you should check out the Texas Department of Motor Vehicles (TxDMV) tips for picking the right mover and ask the following questions before reaching an agreement:

Are You Licensed to Practice as a Moving Company in El Paso?

Moving companies in El Paso are required to obtain a certificate of motor carrier registration in accordance with the requirements of Chapter 228 of Title 43 of the Texas Administrative Code. The Texas Department of Motor Vehicles (TxDMV) is responsible for issuing certificates of motor carrier registration, and movers in El Paso are encouraged to apply and obtain their certificate before operating within the state. Movers can apply for their certificate on the elinc portal provided by the TxDMV. Note that each applicant must first create a profile on the portal before they can begin the application process.

However, prior to creating a profile on the TxDMV eclinic portal, applicants are expected to have registered with the United States Department of Transportation's Federal Motor Carrier Safety Administration and obtain an intrastate USDOT number.

This is very important in the application process as applicants are only allowed to use the exact first name, last name, company name, and email address registered with the United States Department of Transportation's Federal Motor Carrier Safety Administration to create their profile on the TxDMV eclinic portal.

Applicants can obtain an intrastate USDOT number online via the United States Department of Transportation's Federal Motor Carrier Safety Administration's unified registration system before they proceed to creating a profile with the TxDMV.

Note that the profile application will be reviewed within 24-48 hours. Once the profile is submitted, the applicant will receive an email with further instructions from the TxDMV, and immediately the profile is approved, the applicant will receive another email stating their Unique Identifier Number (UIN), which they will need to send to their insurance carrier.

By sending UIN to their insurance carrier, applicants will be able to purchase and submit the required insurance policies online. Applicants must ensure that their insurance company complies with the insurance requirements for obtaining a certificate of motor carrier registration.

After an applicant's insurance carrier has filed the needed insurance, they will receive another email asking them to login to MCCS and pay the required fees to complete their application. MCCS will convert the applicant's UIN to their TxDMV Certificate number once the fees have been paid. Call TxDMV at (800) 299-1700 for more information on how to obtain a certificate of motor carrier registration and how to use MCCS.

When considering hiring a mover in El Paso, it is always good to ensure that the company is licensed. You can confirm if your preferred mover has obtained a certificate of motor carrier registration by utilizing the TxDMV's truck stop database. Note that hiring a moving company that is not licensed by the Texas Department of Motor Vehicles exposes you to a multitude of risks, including property damage.

In addition to obtaining a certificate of motor carrier registration for intrastate move, movers in El Paso are also required to obtain an operating authority permit from the city's Department of Planning and Inspections. Note that an operating authority permit is also equivalent to a mover's business license in the city. Movers can obtain this permit online using the citizens access portal. Note that each applicant is required to create a user profile on the portal before they can proceed with the application. Listed below are some of the information that each applicant is expected to include in their application:

  • Name of the company or corporation
  • Office telephone number
  • Name of contact person and email address
  • Article of corporation and Doing Business As (DBA) certificate and,
  • Background check report

Queries concerning the requirements and process of obtaining an operating authority permit in El Paso can be directed to the city's Department of Planning and Inspections at (915) 212-0092.

How Much Do You Charge Compared with Other Movers in El Paso?

The cost of retaining the services of a moving company in El Paso is typically determined by a variety of factors. These factors include the nature of the move, the distance involved, the size and weight of the items being moved, and whether or not the moving company will offer additional services like packing, storage, loading and unloading.

When considering a moving company in the city, it is always in your best interest to discuss the cost of the service you need before finalizing any agreement with the mover. This is particularly important to avoid paying more than what is necessary for the move.

To ensure that you do not pay more than the average market price for your move, it is important to get and compare estimates from different moving companies in the city. By comparing estimates from different moving companies, you will be able to determine the true cost of the service and choose the best moving company for the job.

In addition to comparing estimates from different moving companies, you should also ask the moving companies how they calculate their rates. Movers in El Paso calculate their rates using the following methods. These includes:

  • Hourly Rates: where rates are calculated based on the amount of time required to complete the job, including how much time it will take to move from point A to B
  • Weight/Distance rates: where rates are calculated based on the weight of the object to be moved and the distance the mover will travel to complete the service
  • Written binding Rates: where rates include the cost of all the transportation charges and agreed-upon services.

Transportation and material moving workers in El Paso earn an average annual wage of $33,250. The list below compares the hourly average wages earned by these workers in the city against those of transportation and material moving workers in other parts of Texas State as well as several other major cities in the country:

City of El Paso Movers Hourly Average Wage
$15.99
Texas State Movers Hourly Average Wage
$19.60
Los Angeles Movers Hourly Average Wage
$21.09
New York City Movers Hourly Average Wage
$23.05
Chicago Movers Hourly Average Wage
$20.86
Philadelphia Movers Hourly Average Wage
$19.55
Houston Movers Hourly Average Wage
$20.53
Source: U.S. Bureau of Labor Statistics

Will You Get a Moving Permit as Required by El Paso Regulations?

All transportation for hire companies in El Paso, including moving companies are required to obtain an operating authority permit from the city's Department of Planning and Inspections. To obtain this permit, interested movers must file and submit an operating authority permit application on the citizens access portal. However, before filing an application, each applicant will be required to create an account on the portal. Applicants are encouraged to carefully read the step-by-step guide on how to create an account on the citizens access portal before initiating the process.

After creating an account, applicants can open the application portal to begin their application process. Each applicant is expected to include the following details in their application:

  • Name of the company or corporation
  • Office telephone number
  • Name of contact person and email address
  • Article of corporation and Doing Business As (DBA) certificate and,
  • Background check report

Once the application is submitted, it will be forwarded to the transportation for hire inspector for review. An operating authority permit will be issued to any applicant whose application passed the review process. Note that the operating authority permit fee must be paid prior to issuance of the permit. The permit may be different for each applicant depending on other factors. Listed below are some permit fees for operating authority permit in the city:

  • Operating authority (including $2.00 Tech Fee) is $300.00
  • Operating authority using alternative vehicles (including $2.00 Tech Fee) is $130.00

Payment can be made through the Citizen Access Portal at the time you submit your application, or in person at the One Stop Shop after you have submitted your application. For more information concerning the process and requirements for obtaining an operating authority permit call the city's Planning and Inspections Division at (915) 212-0092.

In addition to obtaining an operating authority permit, moving companies are also required to comply with the city's parking regulations. Some requirements of the city's parking regulations that movers must observe include:

  • Not parking over 18 inches from the curb
  • Not parking within 30 feet of stop sign
  • Not parking in a reserved parking space
  • Not parking on the wrong side of the street

Moving companies can view the list of penalties for each type of parking offense on the parking violation page. More so, if the moving company is transporting your belongings outside of El Paso and will be travelling on state routes, be sure the driver knows the state's requirements for certain roads and bridges. Ensure that your preferred mover has downloaded and carefully studied the States Traffic Rules and Parking Ordinances as this will enable them to learn more about the state's restrictions for specific roads and bridges.

What Kind of Moving Services Do You Offer?

In El Paso, Texas, moves or relocations are commonly divided into four categories, namely:

  • Local moves
  • Long-distance moves
  • Interstate moves
  • International moves

Local move is the most common type of moving service offered in El Paso, and it involves transporting household goods within the city over a distance less than 50 miles. Long-distance move, on the other hand, entails carrying household goods over a distance of 100 miles.

Interstate move involves transporting household goods outside El Paso, and any move that involves crossing state lines or borders. Likewise, international moves involve transporting household goods to locations outside the United States. These can be archived using different modes of transportation including air, sea, and road.

While the aforementioned moving services are available in El Paso, it is crucial to know that some unscrupulous individuals may claim to provide these services when they do not. As a result, homeowners must understand that it is their responsibility to double-check the moving company they intend to hire.

First and foremost, homeowners must check that their preferred moving company not only provides the services they require, but also has the resources and experience to complete the job.

Secondly, homeowners must ensure that they are dealing with honest movers by inviting their potential mover to inspect the items and asking for an estimate after the inspection.

Homeowners should offer a visual depiction of the objects to be transported, as well as any other specific services they may require, to the moving company. This will allow the mover to provide accurate moving estimates. Nonetheless, some dishonest people may still charge you more than what is necessary for the services you require.

To avoid paying more than what is necessary for a move, homeowners can get estimates from different moving companies and compare each estimate with the average cost of the moving service in the city. Listed below are cost estimates for some common moving services offered by professional moving companies in El Paso:

Local/long-distance residential moving
$85 - $110 per hour (includes cost of labor and moving truck)
Piano moving
$243- $280 (within El Paso)
Mobile home moving
$2,000 - $2,900 (for single-wide trailer at a distance of no more than 50 miles)
Moving out of studio apartment
$190 - $250 (includes cost of packing and unpacking items)
Moving out of one-bedroom apartment
$270 - $350 (includes cost of packing and unpacking items)
Moving out of two-bedroom apartment
$350 - $420 (includes cost of packing and unpacking items)
Storage services
$6 per pallet

Do You Provide Packing and Storage Services?

Checking to see if the mover you are considering offers packing and unpacking solutions can save you time and money while also ensuring that your items are safely packaged and sorted before and after the move. Moving firms in El Paso City, Texas often provide the following types of packing services:

  • Full parking and unpacking services
  • Partial packing and unpacking services
  • Furniture assembly and disassembly services
  • Professional box handling and organization services
  • Used box pick-up and disposal services

In addition to packing and unpacking services, you may also require some form of storage service before, during, or after the move. Situations where clients in the city may require storage services include:

  • When the individual is not ready for the move, but their belongings are no longer safe at the old apartment
  • When the individual need time to settle into their new home before moving their belongings in
  • When the new apartment has less space to contain the items being moved

However, before hiring a moving company for any of the aforementioned services in El Paso, you should inquire about the availability of these services and the cost of enjoying these services. If your preferred moving company does not offer packing and storage, it might be in your best interest to choose one that does, as this will simplify the process and ensure that you only deal with one moving company.

In addition to finding out whether your potential moving company is offering packing and storage solutions, it is also crucial to double-check if the company has the resources to complete the job. You can request to see the storage facility where your belongings will be stored beforehand, as well as the packing supplies that will be used to organize your items. Finally, you should also ensure that you discuss how these services will be billed as this will help you determine the actual cost of these services.

What is an Appropriate Tip for Your Movers in El Paso?

Tipping your mover especially when they have performed very well is customary in the country. Although tipping is not mandatory in El Paso, many residents tip their movers to show their satisfaction with the services they received and to encourage the personnel that provide these services. However, despite the fact that tipping is purely a matter of individual choice, most people struggle to determine the appropriate amount to give as a tip to their movers.

It is customary to tip movers 5% to 10% of the overall moving cost, or $3.50 to $5 per hour of work completed in the city. Nonetheless, residents should understand that tipping movers anything from 5% to 10% of their total moving price do not usually reflect the actual effort they put in to get the job done. This is due to the fact the overall moving price often includes additional factors such as petrol price, and the distance traveled. As such, residents are encouraged to tip movers hourly as this captures the actual effort they put in to get the job done.

Residents must also understand that, depending on the type and complexity of the move, they are free to tip their mover more than the aforementioned price. Similarly, residents should also note that it is their duty to notify the moving company when they are not satisfied with the services rendered.

Do You Carry the Necessary Insurance Policy for Movers in El Paso?

Movers are often victims of work accidents and in fact, transportation and material moving workers are estimated to have accounted for 20 percent of all on-the-job injuries that necessitated time off in the United States in 2018. As a result, it is always in your best interest to ensure that your mover is carrying the appropriate insurance policies that protects you from financial responsibilities resulting from work-related injuries, property damage, and lost items.

You should always ask your mover to provide copies of the insurance policies and any other evidence of the insurance purchased. After receiving proof of insurance from your mover, you should also contact the insurance company that issued the certificate to verify details of the insurance purchased. For more information concerning the right insurance policies for moving companies in the city, call TxDMV at (888) 368 - 4689.

Note that every licensed mover in Texas is legally required to offer a standard liability of 60 cents per pound of cargo. However, some moving companies may take on more risk, but this will be addressed and agreed upon by both sides. Nonetheless, It is vital to remember that moving company limits are not the same as insurance, so be sure yours is covered.

Can You Provide References or Recommendations in El Paso?

Getting references and letters of recommendation from your potential mover prior to finalizing any agreement with them is another way to find out if the mover is a good fit for you. Consider it a red flag if your potential mover refuses to provide references or letters of recommendation from satisfied previous clients.

References and letters of recommendation are usually an indication that a moving company keeps its promises and delivers competent service, and some moving companies display these references on their official website. Nonetheless, you should always verify any reference given to you by contacting the listed customers and asking them about their moving experience.

How to File a Complaint Against a Bad Moving Company in El Paso

Moving to a new residential address entails transporting your household items from your previous apartment, which may be both challenging and risky. According to the Better Business Bureau, anyone intending to relocate across the United States should be wary of unscrupulous individuals posing as legitimate moving companies. Citizens of the United States, including residents of El Paso must ensure that they scrutinize the moving company they intend to hire.

Before signing any deal, residents of the city are urged to take their time evaluating the moving company they intend to choose. Scammers use a variety of techniques to persuade their victims to pay for their services. As a result, when looking for a moving business in El Paso, residents should look out for red flags. These warning signs include:

  • The mover does not have a local business address or phone line
  • The mover shows up in an unmarked moving truck
  • The mover refuses to provide a binding estimate or the estimate provided are too good to be true
  • The mover is offering a very low bid compared to the average market price for the same service
  • The mover is not insured and there is no valuation of coverage

However, residents should not only be on the lookout for redflags as some unscrupulous movers are highly sophisticated in concealing their real intentions. Residents should take precautionary steps to avoid falling victim to a moving scam. These steps include:

  • Obtain referrals and recommendations from close associates and family
  • Get quotes from at least three moving companies after. Make sure that each submits their quote after an inspection of your home and the objects that need to be moved
  • Check with the TXDMV's Enforcement Division at (888) 368-4689 or the Better Business Bureau to see if any complaints have been made against the mover you intend to hire
  • Always insist on seeing your preferred mover's TxDMV number and confirm the information via the TxDMV's truck stop database
  • Ensure that your mover is registered with the United States Department of Transportation's Federal Motor Carrier Safety Administration. You can do so by utilizing the Department's online search portal
  • Ask the moving company to provide references or letters of recommendations from satisfied past clients and call these clients to confirm
  • Always insist on a written proposal that both parties must sign before allowing the mover to load your items. This can be a binding proposal or not to exceed proposal
  • Do not hire a moving company that is not insured
  • Get a well written moving service contract. Read and understand all documents carefully before signing your name.

Note that you have 90 days from the delivery date to file a claim with your mover if you have a disagreement about charges or damages to your belongings. However, it is important that the claim include sufficient details regarding the occurrence and the type of compensation you are seeking from the moving company. Once such a claim is filed, the moving company has 20 days to respond.

If you are not pleased with their response, you can seek mediation with the TxDMV. You can do so by filling out a household good mover mediation request form and mailing it to the Texas Department of Motor Vehicles Enforcement Division at:

4000 Jackson Avenue,
Austin, Texas 78731.

If you suspect you have been duped by a household goods mover, you can register a complaint with the Texas Department of Motor Vehicles (TxDMV) online, via email, or by calling (888) 368-4689. Phone lines are open Monday through Friday from 8:00 a.m. to 4:00 p.m.

Consider filing a lawsuit against your mover if you are still dissatisfied after using any of the aforementioned consumer resolution options. However, you should seek the advice of your attorney before filing this lawsuit. Disputes involving a total of $10,000 or less can be filed as small claims in any Small Claims Court locations in El Paso County.