Get Quotes from Top Locksmiths in Dallas, TX

Questions to Ask Before Hiring a Lock Smith or Pop a Lock in Dallas

Locksmiths are mostly needed in an emergency - when our home is burglarized, we lose a key, forget the combination to our safe, or accidentally lock ourselves out of the house or car. In this vulnerable position, most of us will hire the first person claiming to be a locksmith. Note that top locksmiths in Dallas are licensed, certified, insured, and well-equipped to complete your job according to industry standards. However, when searching for a locksmith in the city, it is recommended you ask the following questions to verify their background and determine their proficiency:

Are You Licensed to Practice as a Locksmith in Dallas?

Anyone who intends to offer locksmithing services in the Dallas City area must first obtain a Private Security license from the Texas Department of Public Safety (DPS). This is a mandatory requirement, and noncompliance is unlawful. Per section 1702.381 of the Texas Occupations Code, it attracts civil penalties as high as $10,000 and possible jail time. The Texas DPS also has the authority to issue administrative fines as high as $5,000. Each day of unlicensed contracting is a separate violation. Likewise, residents who hire locksmiths that they know are unlicensed risk being fined up to $10,000.

The Texas DPS only issues private security licenses to those who satisfy licensing requirements. These requirements include that a prospective applicant must:

  • Be 18 years old or above
  • Submit a valid ID
  • Pass licensing examinations
  • Submit to background checks

After complying with these requirements, interested persons can submit their private license applications to the Texas DPS online. They may also submit relevant documents and pay the processing fees through the registration portal. Note that new applicants must register a user account on this portal before they can begin their application. Applicants who find the online application confusing can explore the Tops Individual Application packet for guidance. Likewise, they can contact the Texas DPS Regulatory Services Division through a contact form or the Customer Service Center at (512) 424-2000.

Residents can verify if their preferred locksmith is licensed by checking the Tops Search Licensee portal. Verifying your contractor's licensing status is crucial, so you can avoid the potential $10,000 fine for hiring an unlicensed locksmith and better ensure you are hiring a professional.

Do You Hold Any Certification as a Locksmith?

One of the many ways locksmiths improve their expertise and skill range is through professional certifications. Therefore, this is an area to consider before hiring a locksmith for your security needs. Many reasons why hiring professionally certified locksmith is important include that they typically:

  • Are exposed to best industry practices and recent developments in private security
  • Have a more intricate understanding of their areas of expertise
  • Are aware of relevant laws and regulations and how they affect locksmith services and private security
  • Have access to and operational knowledge of technical equipment and modern security tools
  • Have a network of top-skilled locksmiths and security professionals, and can refer you to another competent professional if they cannot handle your security needs
  • Have to comply with certain standards of professionalism, which makes them more professional than their uncertified colleagues.

In most cases, professional locksmiths obtain certifications from reputable locksmith associations, such as:

  • The Associated Locksmiths of America (ALOA)
  • The Texas Locksmith Association (TLA)
  • The Locksmith Association of San Antonio (LASA)
  • The Greater Houston Locksmiths Association (GHLA)
  • The North Texas Locksmiths Association (NTLA)

These associations offer wide-ranging certification programs, which may be basic-level or include specialized training. Examples include:

  • Professional Locksmith Certification
  • Fundamental Locksmith Certification
  • Master Locksmith Certification
  • Registered Locksmith Certification
  • Master Safe Technician Certification
  • Professional Safe Technician Certification
  • Automotive Locksmith Certification
  • Forensic Locksmith Certification
  • Electronic Locksmith Certification
  • Master Automotive Locksmith Certification

While certifications help gauge a locksmith's skill, you should ensure their certification are related to their expertise and the service you need. Also, verify any claim of being certified made by your locksmith with the relevant association or organization.

How Much Do You Charge Compared to Other Locksmiths in the City?

Locksmiths in Dallas charge anywhere between $30 and $500 per hour for their services. This range is due to several factors, including:

  • The kind of lock involved
  • The nature of the services you need
  • The type of equipment necessary for the service
  • The period of day you need the service
  • The urgency of the service

Locksmiths consider these factors differently when charging clients. Sometimes, a locksmith's expertise and availability schedule may influence how much they charge you. With this in mind, it is best to get estimates from multiple locksmiths and not settle for your first hiring option. This will particularly help you determine the average fees for your needed service and how to budget appropriately. Likewise, you can find out and avoid outrageous fees and exploitative locksmiths.

What Kind of Locksmith Services Do You Offer?

Locksmiths typically work on two broad types of locks, which are building and automobile locks. However, these locks are each complex and may involve several other services, including:

  • Re-keying a home or car lock
  • Lock repairs
  • Electronic locks installation
  • Dealing with home lock-out situations
  • Emergency services
  • Car or home lock replacement
  • Safe reopening
  • Key extraction
  • Key duplication

Before making a hiring choice, you should confirm your preferred locksmith can deliver your requested service. Locksmiths typically specialize in a few of the services mentioned above because each is intricate and requires training. This is especially the case for smart or electronic locks, as these may require some background or basic knowledge of electronics and security software. By confirming the specialty of your preferred locksmith, you can avoid less experienced professionals and unsatisfactory services.

There are many ways to confirm your locksmith's specialty. One way is by asking for references from previous clients or an employer. Likewise, you can ask to see any previous project the locksmith has worked on and further contact the project owners for direct feedback. If you found the locksmith online, you can check this locksmith's online customer reviews and also check for other reviews on online customer platforms like Better Business Bureau and Yelp.

Besides their specialization, you should also consider how much your preferred locksmith's services may cost before hiring them. Below are lists of popular locksmith services in Dallas and their estimated cost:

Estimates for home/building locksmith services based on the type of service:

Emergency home lockout service
$55 - $70
Rekeying
$70 - $120
Door lock installation (per door)
$120 - $350
Emergency auto lockout service
$70 - $80
Key duplication
$65 - $105
Key extraction
$65 - $90
Auto lock repairs
$150 - $500
Replacing lost keys
$60 - $110
Auto lock replacement
$100 - $300
Lock installation
$45 - $80
Source: U.S. Bureau of Labor Statistics

Estimates for locksmith services based on the type of lock being installed/replaced (materials only):

Deadbolts
$35 - $120
Mortise
$25 - $70
Knob
$10 - $100
Electronic
$250 - $400
Keyless
$150 - $500
Lever handles
$15 - $80
Padlock
$15 - $50
Source: U.S. Bureau of Labor Statistics

Do You Provide Auto Locksmith Services in Dallas?

More than 25% of drivers lose their car keys yearly. A situation such as this may mean being locked out of your car or being unable to get the car started, and you will need to find an automotive locksmith near you for assistance. Auto locksmiths specialize in car locks and similar services, including:

  • Vehicle rekeying
  • Key replacements
  • Auto lockout services
  • Ignition repairs
  • Programming transponder keys
  • Auto key extraction
  • Key duplication
  • Keyless remote programming services
  • Car door lock repairs

However, note that only few auto locksmiths are familiar with many car brands and most would rather specialize in working on specific brands. Therefore, confirm that your preferred locksmith has sufficient training and skill to work on your vehicle. This is crucial because an inexperienced locksmith may do more damage to your vehicle, resulting in more repair expenses.

Also, not all auto locksmiths are skilled enough to work on motorcycles. This is mainly because motorcycle keys are designed and programmed much differently. Also, the equipment necessary for keying services, such as key duplication and ignition repairs, on cars and motorcycles is different. Therefore, motorcycle owners searching for locksmiths are advised to specifically find a motorcycle locksmith or take steps to confirm that their auto locksmith has satisfactory expertise in motorcycle keying and locks.

Below are lists of popular services that car and motorcycle locksmiths in Dallas provide and their estimated costs:

Auto key replacement
$70 - $150
Key extraction
$50 - $115
Auto lock replacements or repairs
$100 - $160
Emergency auto lockout service
$70 - $80
Transponder key programming
$85 - $150
Ignition repairs
$100 - $500
Laser cut keys
$75 - $200
Keyless remote programming
$90 - $300
Motorcycle key replacement
$60 - $150
Motorcycle ignition repairs
$70 - $120
Motorcycle rekeying
$50 - $150
Rekeying services
$50 - $250
Source: U.S. Bureau of Labor Statistics

Do You Provide Emergency Locksmith Services?

One thing to look out for when hiring a locksmith is whether they provide emergency locksmith services. With locksmiths that provide such services, you have some assurance of a 24/7 professional on standby who can respond to urgent service calls. Emergency locksmith situations are not uncommon, and they typically include situations where:

  • You experienced or suspected a home break-in
  • You locked your keys in the house
  • You lost your home or car keys
  • Your key broke in the keyhole
  • You are moving into a new home
  • Your smart lock device needs troubleshooting
  • You suspect someone has unauthorized access to your smart lock device
  • You are locked out of your home or car
  • Your lock is damaged or broken

These situations require quick action and only locksmiths that offer emergency services can help handle any such ordeal. Therefore, if your locksmith does not offer such services, it is in your best interest to have a substitute locksmith on standby.

Alternatively, you can hire mobile locksmiths. These are equally competent professionals, except they are usually on the move. While they may have a permanent office location, they also have the necessary locksmith equipment on them at all times. This makes it easy for them to respond to urgent service calls faster. In addition to their quick response time, other benefits of hiring a mobile locksmith include their:

  • Round-the-clock 24/7 availability
  • Availability and familiarity with remote areas
  • Extensive experience, as they usually get a decent number of urgent service calls
  • Expertise in specific services, especially changing locks, on-the-spot key cutting, and other common lock issues.

Individuals who prefer not to hire mobile locksmiths can find professional locksmiths around them through reputable and third-party directories. These include directories provided by the Associated Locksmiths of America, the Texas Locksmith Association, Better Business Bureau, and Yelp. However, note that locksmiths on these directories may have a slower response time and may be unable to quickly handle the situation effectively.

Besides mobile locksmiths, certain companies also provide 24/7 locksmith services and other modern solutions to emergency locksmith situations. These companies, such as MinuteKey and KeyMe, have a list of available professionals you can contact anytime. They also offer proactive options, including letting you copy your keys to their server and print out these keys at a self-service kiosk closest to you. These kiosks are available across Texas, including several locations in Dallas. This is especially helpful in situations you lost your keys, they were broken, or you need a duplicate. However, the downside of this is the risk of the company's storage server getting compromised. This may result in someone getting an unauthorized copy of your key. Likewise, the self-service kiosk may be unable to print your key, especially for high-security keys.

While these alternatives may be helpful, the most convenient and safe option is to find a locksmith that offers emergency services and have them on speed dial. In addition to this, you should have preventive measures in place to avoid experiencing these emergencies. These measures include the following:

  • Keep an extra key with a trusted person or in a safe place, in case you lose yours or get locked out
  • Have an alternative traditional lock as a substitute for your smart lock system in case it malfunctions
  • Keep your keys properly
  • Maintain your locks
  • Have more than one entry point to your house, in case the lock to the main entrance gets damaged or broken.

Do You Provide Smart Lock Services?

Smart locks are one alternative to traditional locks, with growing popularity recently. They are typically electronically powered and require some wireless connection in the form of wifi or Bluetooth. Unlike traditional locks, smart locks do not have a physical key but operate based on prompts. These prompts vary and depend on a homeowner's preference, the configuration of the lock, the manufacturer's specifications, and other factors. They include pin inputs, voice commands, biometrics and facial recognition, and access cards. Sometimes, the lock can be remotely controlled by a mobile app.

Due to the complexity of smart locks, the need for wireless connectivity, and electrical configuration, a locksmith must have specific training to work on one. Additionally, they may need to be familiar with the design of the smart lock's manufacturer, as manufacturers sometimes have unique designs and failsafe features to ensure the security of their devices. Therefore, you should always confirm these with your locksmith before hiring them. If unsatisfied with your preferred locksmith's experience and expertise, you can contact your smart lock device's manufacturer for any available technician. Note that unless you have a valid warranty that offers free maintenance and repairs, you may need to pay the fees for repair services performed by a manufacturer-certified technician.

The growing popularity of smart locks over traditional locks is mainly because of their superior advantages in some regard. However, they are not without disadvantages. Below are the pros and cons of smart locks to help you decide whether you may prefer them over traditional locks:

Pros of having a smart lock Cons of having a smart lock
Ease of entry Reliance on phones and networks
Convenience due to remote locking and unlocking Reliance on batteries that need constant recharges
Enhanced security and safety Susceptible to hacking
Protection from lock picking High cost of installation
Connectivity with the rest of your home smart devices

Although smart locks are generally safe, this security can be further enhanced or updated. This update depends on the manufacturer. Some of these popular smart lock manufacturers in the US include:

  • Schlage
  • Salto
  • Lockly
  • Yale
  • Onity
  • August
  • Kwikset
  • Wyze
  • Level

Do You Conduct Background Checks on Your Employees?

Locksmiths are one of the professionals you must allow into your private space. In some cases, they may get a tour of your home. This makes it necessary to ensure you are hiring an upright person, not a criminal or a person with questionable character. In this regard, this is where background checks come in. Other benefits of conducting background checks are that it helps you avoid falling victim to identity fraud since you get to confirm that your locksmith is who they are, and it helps you discover possible red flags.

If you are contracting a company for your locksmithing needs, confirm with this company whether they run background checks on their employees, especially those that will be working in your home. Preferably, ask the company for proof of such checks or anything that can convince you of the professional character of this employee. Note that there are different types of background checks relevant to locksmiths. These include:

  • Criminal background checks: This involves checking the locksmith's criminal history, including any records of a felony or serious offenses and any history of convictions or dismissed charges. It gives an insight into the character of the locksmith and whether they are someone you can trust in your home. A good start is usually your local court or that of the locksmith's residence area.
  • Drug tests: This test is usually conducted by companies on potential employees to ensure the locksmiths in their employ are clean, do not have an addiction problem, and are not under the influence when on the job. Besides the fact working under the influence is unprofessional, people who have a drug addiction problem or work while under the influence are easily irritable and can escalate situations. They pose a reputational risk to the company and can pose a safety risk to clients. If you suspect your locksmith is under the influence, do not let them into your home.
  • Identity check: This involves verifying that your locksmith is who they claim to be. An easy way to do this is by cross-checking their license through the Tops Search Licensee portal. It helps you ensure you are dealing with who you intend to deal with and not a fraud who just wants a tour of your home so they can break in later or commit a crime. Therefore, never let your locksmith into your home until they show you their license. If they would bring an apprentice who is not yet licensed, ensure the apprentice shows you a valid ID.
  • Reference check: This entails contacting a previous employer or client regarding the locksmith and asking specific questions about the locksmith's professionalism, service delivery, and related matters.
  • Civil court check: This involves checking for any civil claim against the locksmith. These claims typically include matters bordering on fraud, poor workmanship, and monetary judgments.
  • Driving records check: These are usually conducted by companies on potential employees, particularly those that will be driving the company's vehicle. This background check is typically done to confirm whether the potential employee is not notorious for driving offenses, has any DUIs, and has a clean or commendable driving record.

In addition to some of the methods described above, below are more ways you can conduct a background check on your locksmith:

  • By checking the national or state criminal database, sex offender registries, and criminal court records if you want to conduct a criminal background check
  • By checking online reviews on consumer-help websites like Better Business Bureau, Yelp, and Google Review, if you are doing a reference check
  • By checking civil court records, especially small claims court, if you are doing a civil court check.
  • By checking background check websites or hiring a private investigator.

Do You Provide a Warranty for Your Locksmith Services?

Before engaging a locksmith for your security needs, an important thing to consider is their warranty offers. Warranties refer to assurances or guarantees that your job will be up to standard and agreed-upon specifications. In a situation where the job turns out poorly done, you become entitled to certain remedies at little to no personal costs.

Warranties for locksmith services are broadly of two types, and they are manufacturer and workmanship warranties. Manufacturer warranties guarantee that devices, tools, and materials from a manufacturer are fit for purpose and are up to industry standards. They are valid for a specific period, ranging from as little as one year to a lifetime. The exact period will depend on the manufacturer and the material. On the other hand, workmanship warranties guarantee that a locksmith's service is properly done and up to agreed expectations. They are also for a limited period, usually a maximum of one year. However, a locksmith may offer extended warranties for complex jobs or extensive retooling.

It is a good idea to always confirm the timeframe of any warranties and ensure they are included in the warranty offer. Note that warranties may be voided before they expire. This is the case where a warranty holder fails to abide by certain responsibilities stated in the warranty document or goes outside the warranty policy. Instances that may void a warranty include:

  • Engaging the service of a locksmith not affiliated with the relevant manufacturer to fix a manufacturer defect or perform an installation
  • Failure to maintain a lock properly and reasonably prevent damage
  • Intentionally or negligently damaging the lock
  • Natural disasters or accidents

Note that each warranty has different instances that may void it. Therefore, it is necessary to review each warranty offer.

Warranties can be oral or written. However, it is generally best to ensure they are written. This way, the warranty terms are clearly stated, including the duties of the warranty holder and situations that may void the warranty, and you can avoid misconceptions down the line.

Do You Carry the Necessary Insurance Policy for Locksmiths in Dallas?

Locksmiths experience significant risks of occupational injuries, including cuts and bruises, splinters, earring damage from noise pollution, electrocution, and lead poisoning. However, when a locksmith experiences any such injuries on the job, the client sometimes becomes personally liable for medical treatments and related payments since locksmiths are not required to maintain insurance before operating within the city. To avoid such liability, you should ensure your locksmith is insured.

Two important insurance policies you should ensure your locksmith maintains are:

  • General liability insurance: This covers the cost of handling injuries or property damage that your locksmith's work may cause to themselves or third parties.
  • Workers' compensation insurance: This covers treatment costs for injuries sustained by your locksmith's employees when delivering your service.

Therefore, always confirm with your locksmith that they are insured, what insurance they have, and whether this insurance is adequate to cover potential injuries from your requested service. To this end, you can request proof of insurance from your locksmiths, such as an insurance certificate or document, and verify this proof with the relevant insurance company.

How to File a Complaint Against a Bad Locksmith in Dallas

Anyone aggrieved by the actions of a locksmith in Dallas can submit a complaint against this locksmith to the Texas Department of Public Safety and the Consumer Protection Division of the Texas Attorney General's Office. These agencies regulate locksmiths and consumer services, respectively, and help enforce consumer rights.

Locksmith scams are part of a broader category of scams, including home and auto repair scams. These scams are increasingly popular across Texas, and home repair scams are currently one of the most reported scams in the state. These reports include instances of:

  • Failing to complete a job after receiving complete advance payment
  • Impersonating a licensed locksmith and absconding after initial payments
  • Pressuring clients to sign off on contracts with additional terms that were not initially agreed
  • Intentionally damaging a lock to charge more on additional repairs
  • Giving low quotations and later demanding a significant increase after starting the job
  • Using cheap or fake materials after expensive quotations

In some cases, these report also include instances of unethical or dishonest conduct. This was the reality for a Dallas resident in mid-2019 who contacted a locksmith company after experiencing a lockout. The dispatched professional damaged the door after assuring the resident otherwise, and both the locksmith and company refused to take responsibility for the damage.

Therefore, when planning to hire a locksmith, you should always factor in that unscrupulous and dishonest professionals are out there. To this end, you should take steps to protect yourself. Some helpful steps include the following:

  • Refuse door-to-door solicitations or unrequested bids
  • Verify that your locksmith is licensed
  • Conduct some background checks on your locksmith and avoid professionals with questionable character or history
  • Do not pay your locksmith their complete fee before they finish your job
  • Do not make payments in cash alone. Use payment options that make recordkeeping easier
  • Be wary of locksmiths without a permanent or physical office address
  • Request that your locksmith provides references from previous employers, clients, or a reputable locksmith association, especially when you are hiring them for an extensive job. You can also check their reviews on Better Business Bureau, Google Review, and similar platforms

If you fall victim to a scam or dishonest conduct by a locksmith, you can report this locksmith through any of these options:

  • By submitting a filled-out online complaint form to the Texas Department of Public Safety
  • By submitting a consumer complaint form to the Texas Attorney General Office Consumer Protection Division. You can submit this form online or by mail. For submissions by mail, you must download a complaint form, which is obtainable in English and Spanish, and mail the filled-out form to:
Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548

You can contact the Texas Department of Public Safety at (512) 424-2000 and the Texas Attorney General Office Consumer Protection Division at (800) 621-0508 for information and assistance regarding filing a complaint with either agency.